Tata Consultancy Services Limited

Assistant Consultant | May 2009 to Jun 2022

Client Projects: Citibank – Wholesale Banking & US Medical Device Manufacturer

Location: Gurugram, India | Duration: 3 Years

Over my three-year tenure at Tata Consultancy Services, I had the unique opportunity to contribute to two distinct but highly demanding domains: global wholesale banking and regulated medical device manufacturing. My role as an Assistant Consultant required me to seamlessly transition between financial systems analytics and healthcare quality compliance, highlighting my adaptability, domain understanding, and ability to lead teams in high-pressure environments.

This post reflects my experience across both sectors, outlining the scope of my work, the challenges I helped overcome, and the capabilities I developed—particularly in project management, regulatory compliance, data analytics, and Scrum leadership.

Project 1: Citibank – Wholesale Banking & Data Analytics (2019–2021)

As part of the wholesale banking project for Citibank, I was responsible for supporting a large-scale data migration and reporting solution that involved multiple stakeholders across different geographies. This role primarily involved SQL logic validation, data mapping, reporting enhancements, and requirements documentation, while also aligning our deliverables with strict banking compliance and governance protocols.

Key Responsibilities:

SQL Logic Review & Data Validation:

I conducted detailed reviews of SQL queries and stored procedures to ensure accuracy of transaction reporting. This involved cross-verifying business rules against actual outputs and reconciling large datasets between source and staging layers in a data warehouse environment.

Data Warehousing and ETL Coordination:

I worked closely with ETL teams to validate the accuracy of extracted and transformed data, ensuring data lineage and business rules were properly applied in reports and dashboards used by stakeholders in Asia and North America.

Requirements Gathering (BRD/FRD):

I was responsible for preparing Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs). These documents were pivotal in translating stakeholder expectations into deliverable functionalities, especially around regulatory reporting, KYC, and loan portfolio analytics.

Client Interaction and UAT:

I coordinated User Acceptance Testing (UAT) activities, scheduled walkthroughs with business users, logged defects, and ensured timely closure of issues. My proactive approach helped in reducing UAT cycle times and building stronger client trust.

Scrum Master Responsibilities (2021–2022):

During the final year of the Citibank engagement, I was entrusted with the additional responsibility of Scrum Master for the data analytics stream. My responsibilities included:

• Facilitating daily stand-ups, sprint planning, and retrospectives

• Coordinating cross-functional development teams

• Ensuring timely delivery of sprint commitments and managing sprint burn-down metrics

• Removing blockers, managing Jira boards, and reporting sprint progress to project managers

This experience strengthened my skills in Agile project coordination, team leadership, and iterative development. I learned to manage timelines, communicate priorities, and balance team velocity against client deadlines, key traits of an effective project leader.

Project 2: USFDA and EU MDR Compliance for Medical Devices (2020–2022)

For two years, I worked as part of TCS’s Life Sciences Regulatory Compliance team supporting a US-based medical device client. My primary role involved quality system compliance, technical documentation remediation, and regulatory gap assessments to ensure product readiness for both USFDA and EU MDR requirements, specifically for Class I and Class II devices.

Though I did not handle 510(k) submissions, I was involved in nearly every other aspect of regulatory readiness and post-market documentation.

Key Contributions:

Quality System Implementation & Gap Closure:

I conducted gap assessments against 21 CFR Part 820, ISO 13485:2016, and EU MDR 2017/745 to identify missing or outdated quality procedures. I worked closely with client teams to revise or create SOPs, work instructions, and controlled forms aligned to new regulatory expectations.

Technical Documentation & DHF Remediation:

I supported updates to Design History Files (DHF), ensuring traceability from user needs through to design outputs and verification activities. This also included revising risk management files (ISO 14971), validation records (IQ/OQ/PQ), and usability reports.

Labeling, UDI, and Post-Market Surveillance (PMS):

I contributed to UDI assignment and label content validation, and helped the client organize their Post-Market Surveillance plans in line with EU MDR Annex III. I also supported vigilance reporting processes and CAPA linkage to complaint trends.

Supplier Quality Documentation:

I collaborated with supplier management teams to collect and review supplier qualification records, including Approved Supplier Lists (ASL), audit reports, process validation records, and change control histories. In some cases, I helped create supplier communication templates to clarify EU MDR responsibilities.

eQMS Coordination and Document Control:

I worked within the client’s electronic Quality Management System (eQMS) to manage document updates, ensure appropriate sign-offs, and maintain audit trails for Notified Body and internal audits.

Skills & Tools Applied Across Both Domains:

Throughout my time at TCS, I had the opportunity to develop and apply a range of technical, regulatory, and project coordination tools, including:

• SQL – Data validation, report testing, warehouse queries

• Power BI – For internal tracking dashboards and QA reporting

• Jira & Confluence – Sprint management and documentation

• TrackWise & MasterControl – Document control and CAPA workflows

• MS Excel (Advanced) – Data manipulation, pivoting, and defect tracking

• Agile/Scrum – Team facilitation, backlog grooming, and sprint delivery

  
  

Demonstrated Project Management Capability

Across both projects, I consistently took on ownership of critical workstreams, demonstrated proactive communication, and drove issues to closure. Whether it was coordinating with cross-functional teams, leading a sprint cycle, or organizing a document remediation tracker, I brought structure, clarity, and follow-through.

I believe project management is not just about deadlines, it’s about stakeholder alignment, risk anticipation, transparent communication, and constant adaptation. My ability to switch contexts, from banking to healthcare, and still maintain delivery excellence is a direct result of this mindset.

Conclusion: Versatility, Compliance, and Delivery-Driven

My three years at TCS not only gave me solid domain experience in banking and medical devices but also shaped me into a well-rounded project contributor and leader. I’ve had the opportunity to write BRDs, conduct SQL data validation, run Agile teams, support EU MDR remediation, and handle post-market compliance documentation, all within a global, high-stakes environment.

As I move forward in my professional journey, I carry with me the adaptability to take on complex challenges, the discipline to meet regulatory expectations, and the leadership traits required to manage multidisciplinary teams. This blend of experience uniquely positions me for roles that demand cross-domain understanding, regulatory depth, and project coordination excellence.